Terms of Service

Agreement to Terms

These Terms of Service ("Terms") govern your use of the Viros Entrepreneurs IT Solutions Private Limited website and services (collectively, the "Service") operated by Viros Entrepreneurs IT Solutions Private Limited IT Solutions Private Limited ("we," "us," or "our").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

Our Services

Viros Entrepreneurs IT Solutions Private Limited provides comprehensive barcode solutions and business services, including:

• Barcode label printers and printing solutions
• Handheld barcode scanners and mobile computing devices
• Android tablets and mobile scanning solutions
• Barcode labels, ribbons, and printing supplies
• IT infrastructure solutions and consulting
• Custom software development and integration
• Technical support and maintenance services
• Training and implementation assistance

User Accounts and Registration

When you create an account with us, you must provide information that is accurate, complete, and current at all times. You are responsible for:

• Safeguarding your account password and login credentials
• All activities that occur under your account
• Immediately notifying us of any unauthorized use of your account
• Ensuring your contact information is up to date

We reserve the right to refuse service, terminate accounts, or restrict access at our sole discretion.

Products, Services, and Pricing

Product Information

We strive to provide accurate product descriptions, specifications, and pricing information. However:

• Product specifications may change without notice
• Images are for illustration purposes and may not reflect exact appearance
• We do not warrant that product descriptions are accurate, complete, or error-free
• Availability of products and services may vary

Pricing and Payment

• All prices are subject to change with 15 days advance notice
• Quoted prices are valid for the specified period only
• Additional charges may apply for delivery, installation, or customization
• Payment terms will be specified in individual agreements
• We reserve the right to modify or discontinue services at any time

Orders and Delivery

Order Processing

When you place an order with us:

• Orders are subject to availability and confirmation
• We may require additional verification before processing
• We reserve the right to refuse or cancel the orders if terms not exist

Delivery and Risk of Loss

• Delivery times are estimates and not guaranteed
• Risk of loss passes to you upon delivery
• You must inspect deliveries and report damages promptly
• Additional charges may apply for expedited delivery

Warranties and Support

Product Warranties

Products sold by us may be covered by manufacturer warranties. We will assist in warranty claims but are not responsible for manufacturer warranty terms or coverage.

Service Warranties

For our professional services:

• We warrant services will be performed in a professional manner
• Specific service warranties will be outlined in service agreements
• Warranty claims must be reported within specified timeframes
• Our liability is limited to re-performance or refund of fees paid

Technical Support

We provide technical support as outlined in your service agreement. Support may include:

• Phone and email technical assistance
• Remote diagnostic and troubleshooting
• On-site service (where applicable)
• Software updates and maintenance

Intellectual Property Rights

The Service and its original content, features, and functionality are and will remain the exclusive property of Viros Entrepreneurs IT Solutions Private Limited and its licensors. The service is protected by copyright, trademark, and other laws.

Your Content

You retain ownership of any content you provide to us. However, by providing content, you grant us a license to use, modify, and display such content in connection with providing our services.

Third-Party Content

Some products or services may include third-party software or content. Use of such content is governed by the respective third-party licenses and terms.

User Conduct and Prohibited Uses

You agree not to use the Service:

• For any unlawful purpose or in violation of applicable laws
• To transmit harmful, threatening, or offensive content
• To interfere with or disrupt the Service or servers
• To attempt unauthorized access to systems or accounts
• To collect user information without permission
• To impersonate others or provide false information
• To distribute malware or malicious code
• To engage in any activity that could harm our reputation

Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Viros Entrepreneurs IT Solutions Private Limited be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation:

• Loss of profits, data, use, goodwill, or other intangible losses
• Damages resulting from unauthorized access to or alteration of your data
• Damages resulting from any conduct or content of third parties
• Damages resulting from interruption or cessation of service

Our total liability to you for all damages shall not exceed the amount you have paid us for the specific service or product giving rise to the claim.

Indemnification

You agree to defend, indemnify, and hold harmless Viros Entrepreneurs IT Solutions Private Limited and its affiliates, officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt arising from your use of the Service or violation of these Terms.

Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including breach of these Terms.

Upon termination, your right to use the Service will cease immediately. Provisions that should survive termination will remain in effect, including intellectual property rights, warranty disclaimers, and limitation of liability.

Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

Any disputes arising out of or relating to these Terms or the Service shall be resolved through:

1. Good faith negotiations between the parties
2. Mediation, if negotiations fail
3. Arbitration or litigation in Delhi, India

Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect.

Your continued use of the Service after any such changes constitutes your acceptance of the new Terms.

Severability and Entire Agreement

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law.

These Terms constitute the entire agreement between us regarding our Service and supersede all prior agreements and understandings.